MetaCX (doing business as Metaimpact) respects each individual’s right to personal privacy. This Privacy Policy is designed to assist you in understanding how Metaimpact will collect, use and safeguard any personal information you provide on the website www.metaimpact.com and the Metaimpact Service. We will collect and use information only in the ways disclosed in this policy. The use of information collected through our service shall be limited to the purpose of providing thzze service for which the Client has engaged Metaimpact.
Metaimpact has implemented processes intended to protect user information and maintain security of data that we process. Each account holder is assigned a unique username and password, which is required to access their account. It is your responsibility to protect the security of this login information. When you enter sensitive information (such as your login information) on our site, we encrypt all system or customer data in transit and at rest.
Multi-factor authentication (MFA) is an authentication method in which a computer user is granted access only after successfully presenting two or more pieces of evidence (or factors) to an authentication mechanism.
MFA is intended to add an additional layer of security to protect your account from unauthorized access. Users are required to use the multi-factor authentication self-enrollment process when authenticating to Metaimpact services.
We respect the privacy of all users, and consider all data that is collected to be private. Metaimpact may access this data only for the purpose of providing the Metaimpact Services, preventing or addressing service or technical problems, at a Customer’s request in connection with customer support matters, or as may be required by law. Metaimpact will not distribute or sell your information to a 3rd party, except as disclosed in this policy. When you utilize the Metaimpact Service globally, data is submitted and transferred into the United States and you hereby consent to such transfer.
Metaimpact collects information under the direction of its clients, and has no direct relationship with the individuals whose personal data it processes. We collect information for our clients, if you are a customer of one of our clients and would no longer like to be contacted by one of our clients that use our service, please contact the client that you interact with directly.
Metaimpact collects 3rd party information when a customer connects an integration to our platform. This information is retained, even if the integration is disconnected. If the client requests Metaimpact to remove the data, we will respond to their request within 30 business days.
Metaimpact may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this policy regarding notice and choice and the service agreements with our clients.
Metaimpact has no direct relationship with the individuals whose personal data it processed. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to Metaimpact’s client, the data controller. If the client requests Metaimpact to remove the data, we will respond to their request within 30 business days.
Information we collect is not distributed or sold to a 3rd party. It will only be used to communicate with you about your Metaimpact account, and where needed as part of certain Metaimpact features. You may update, change or delete your account information at any time by accessing your information on your account or contact us at trust@metaimpact.com or by contacting us by postal mail at the contact information listed below. We will respond to your request to access personal information within 30 days.
We will retain your information and personal information we process on behalf of our clients for as long as your account is active or as needed to provide services to our client. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Metaimpact will gather certain information automatically and store it in log files. These log files contain standard information collected by web servers, such as client IP addresses, browser type, internet service provider (ISP), operating system, etc. This information is only used internally, and is not distributed or sold to a 3rd party. Metaimpact uses this information, which does not identify individual users, to analyze trends, to administer the Metaimpact website and to gather demographic information about its user base as a whole. Metaimpact does not link this automatically collected data to personal information.
The Company will not collect, sell, retain, disclose, or use the Personal Information of the Consumer for any purpose other than pursuant to its agreements with customers or as otherwise permitted by law. Metaimpact does not sell or market personal information such as phone numbers and email addresses. Metaimpact may share personal information with third parties or allow them to collect personal information from Metaimpact products if those third parties are authorized service providers or business partners who have agreed to contractual limitations as to their retention, use, and disclosure of personal information. As a data processor for customers, Metaimpact may collect and disclose personal information for business purposes: identifiers; commercial information; Internet activity information; and inferences drawn from any of the above information categories.
You can choose to connect your Metaimpact account with third-party services––for example, via CXreactor connections. By doing so, you’re enabling Metaimpact and those third parties to exchange information about you and your account.
Metaimpact reserves the right to modify this privacy policy at any time, so please review it frequently. If material changes are made to this policy, we will notify you here, by email, or by means of a prominent notice on the Metaimpact website home page prior to the change becoming effective.
Privacy Rights for Individuals in the European Economic Area (“E.E.A.”)
Under the European Union’s General Data Protection Regulation (GDPR), individuals in the E.E.A. have additional privacy rights:
If you wish to exercise your rights under the GDPR, please contact Metaimpact at trust@metaimpact.com. You can also contact the appropriate National Data Protection Authority by visiting the following website: https://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
Metaimpact does not sell personal information. Metaimpact may share personal information with third parties or allow them to collect personal information from Metaimpact products if those third parties are authorized service providers or business partners who have agreed to contractual limitations as to their retention, use, and disclosure of personal information. As a data processor for customers, Metaimpact may collect and disclose the following categories of personal information for business purposes: identifiers; commercial information; Internet activity information; financial information; professional and employment-related information; education information; and inferences drawn from any of the above information categories. Metaimpact may collect and disclose this information to provide the Metaimpact products and services to its customers.
If you are a California resident, you may exercise certain rights associated with your personal information, like the right to access or delete your personal information. If you are a California resident and would like to make such a request, please contact trust@metaimpact.com. Metaimpact may request information from you to verify any request before processing. Metaimpact will not discriminate against consumers that exercise these rights. Further, an authorized agent may exercise these rights for you without penalty.
The Metaimpact website and Metaimpact services are not intended for children under the age of 18 nor do we knowingly collect personal information from children under 18. As a business service, Metaimpact does not target its offering toward, and does not knowingly collect any personal information from, users under thirteen (13) years of age.
Metaimpact employs an event-based immutable event architecture. That means that events sent to Metaimpact via the events or analytics APIs are retained indefinitely or until the customer requests that their account be deleted. If you would like to request the cancellation or deactivation of your account, please contact trust@metaimpact.com.
A browser cookie is a small piece of data that is stored on your device to help websites and mobile apps remember things about you. They are widely used to “remember” your preferences, through a single session or across multiple repeated visits to a site or service. Other technologies, including Web storage and identifiers associated with your device, may be used for similar purposes. In this policy, we say “cookies” to refer to all of these technologies.
We use cookies for a number of different purposes. Some cookies are necessary for technical reasons; some enable a personalized experience for both visitors and registered users. Some of these cookies may be set when a page is loaded, or when specific features are used.
Your browser may provide you with the option to refuse some or all browser cookies. You may also be able to remove cookies from your browser. Blocking or removing cookies may degrade your experience, and may prevent the application from functioning.
By using the Website and the Services, you signify your acceptance of this Privacy Policy. If you do not agree or are not comfortable with any policy described in this Privacy Policy, you may discontinue use of the Website or the Services.
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